FAQs

Topics

Online and Telephone Purchases

Warranties, Returns, and Exchanges

Moji Knee

Should I use Moji Knee if I have circulation problems?
Individuals with temperature sensitivities and other known circulatory issues should always consult their physician and read the warning labels before using Moji products.

Can my children use Moji Knee?
Moji Knee is sized to fit adults; however, Moji Knee can be used on children. Consult a physician before using on children and never use on infants.

What are the targeted cooling areas for Moji Knee?
Through extensive work with sports medicine doctors, physical therapists, trainers & physiologists, Moji has identified 7 key areas for targeted cooling: 1) Quadriceps Tendon; 2) Anterior Cruciate Ligament; 3) Patella Tendon; 4) Medial Collateral Ligament; 5) Posterior Cruciate Ligament; 6) Meniscus; 7) Articular Cartilage.

How do I size myself for Moji Knee?
The best way to size yourself is to measure three inches above the center of your kneecap using a standard tape measure. This Sizing Chart will guide you in determining your proper size. However, if you don’t have a tape measure, you can use height and weight to approximate your size. If you fall between two sizes, the Moji team recommends sizing up to the larger size.

How do I put on Moji Knee?
Please see Moji Knee for instructions and a brief video on how to put on Moji Knee. Be sure the straps are attached over the orange fabric on the Moji Compression Wrap.

How can I adjust Moji Knee to make the fit more comfortable?
Moji Knee is designed to be adjustable to achieve maximum comfort. If your Moji Knee is uncomfortable, try adjusting the top and/or bottom straps and/or moving the Moji Compression Wrap slightly higher on the knee.

How should I clean the components of Moji Knee?
Moji Knee is a post-exercise product and should not require much maintenance. The Moji Compression Wrap may be hand washed with cold water. Hang dry for best results. The Moji Cold Cell can be spot cleaned with a damp cloth. Allow the Moji Cold Cell to fully dry before placing it in the freezer.

Can I buy only the Moji Knee Compression Wrap?
No, we offer Moji Knee as a complete and comprehensive system including a Moji Compression Wrap, Moji Cold Cell, and reusable storage bag to prolong the life of the cell.

What kind of warranty do you offer for Moji Knee?
For a full explanation of our warranties, returns, and exchanges policies, please click here.

Where can I find additional cautionary information about Moji Knee?
For the complete Moji Knee warning label, please click here.

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Moji Cold Cell

How long should the Moji Cold Cell be in the freezer prior to use?
Typically, the Moji Cold Cell can refreeze in about 4 hours. Freezer temperatures, however, vary.

Below are some helpful tips to minimize recharge time.

Try to keep the Moji Cold Cell closer to the top of the freezer

Try not to cover the Moji Cold Cell with other packages

Store the Moji Cold Cell towards the back of the freezer

Can I put the Moji Cold Cell directly on my skin?
Yes. Moji products have been designed to be comfortably and safely worn against your skin. If the Moji Cold Cell feels uncomfortably cold on your skin, try wearing the product over light clothing. Individuals with temperature sensitivities and other known circulatory issues should always consult their physician and read the warning labels before using Moji products.

How long does the Moji Cold Cell stay cold?
The Moji Cold Cell is designed to maintain its optimal cooling profile for 20 minutes of use and should not be applied for more than 20 minutes at a time.

How long should I wear the Moji Cold Cell?
The Moji Cold Cell is designed to maintain its optimal cooling profile for 20 minutes of use and should not be applied for more than 20 minutes at a time. Moji recommends following a “20-minute on/one-hour off” icing protocol with Moji products.

What should I do if my Moji Cold Cell feels too cold?
If the Moji Cold Cell looks frosty, or feels hard, keep it at room temperature for 5 - 10 minutes before using. If you experience redness or white patches which last for more than one hour after using Moji Knee, discontinue use and consult your physician if the problem persists.

Below are some additional tips to help eliminate any discomfort or an uncomfortably cold sensation.

The Moji Cold Cell is designed to maintain its optimal cooling profile for 20 minutes of use, and should not be applied for more than 20 minutes at a time.

Never re-freeze your Moji Cold Cell until the grey surface fabric is dry to the touch. Freezing the Moji Cold Cell when wet will result in ice crystals forming on the surface of the cell, which can cause discomfort during the next use. Moji products are constructed with premium wicking sport fabric, which will dry quickly if left out after each use.

If your Moji Cold Cell is hard and/or inflexible, your freezer temperature is probably set below 0 degrees Fahrenheit. The Moji Cold Cell should be soft and pliable when removed from the freezer, allowing it to conform to your body. Check the temperature of your freezer as it may be set too cold. Typical freezers are set between 0-10 degrees Fahrenheit. If you can raise the temperature of your freezer without sacrificing other items, this may prevent your Moji Cold Cell from becoming too hard.

Wear Moji products over light clothing.

Contact Moji at 800-593-2045 and we will send you a free pre-cut piece of grey sport fabric to put between your skin and the Moji Cold Cell.

What should I do if the Moji Cold Cell does not feel cold enough?
Try moving the Moji Cold Cell toward the back of the freezer. In addition, leaving the Moji Cold Cell in the freezer for a longer period of time can make it feel colder longer. Finally, try to prevent the Moji Cold Cell from being buried underneath other items in the freezer.

Should I wear the Moji Cold Cell if there are ice crystals or condensation when I take it out of the freezer?
No, do not apply the Moji Cold Cell if there are visible ice crystals or condensation. If condensation appears on the surface, keep the Moji Cold Cell at room temperature until completely dry and then re-freeze. Do not place the Moji Cold Cell in the freezer when wet as this will cause ice crystals to form on the surface, resulting in discomfort during the next use.

Where should I store the Moji Cold Cell when it is not in use?
When not in use, we recommend that the Moji Cold Cell always be stored in the reusable storage bag in the freezer to prolong the life of the Moji Cold Cell.

Can I heat or microwave the Moji Cold Cell?
DO NOT HEAT THE MOJI COLD CELL. The Moji Cold Cell is designed only for cold therapy. Heating the Moji Cold Cell can cause it to rupture and potentially cause injury.

Can I put the Moji Cold Cell in a cooler and take it with me on the go?
No. The Moji Cold Cell was not designed to be transported in a cooler. For icing on the go, Moji to Go was created to keep the Moji Cold Cell at its optimal cooling profile for 4-6 hours out of the freezer.

Is the gel in the Moji Cold Cell toxic?
The gel in the Moji Cold Cell is non-toxic. However, if the Moji Cold Cell is leaking, we recommend that it be discarded.

How many times can the Moji Cold Cell be re-used before it loses efficacy?
The Moji Cold Cell is designed to be effective for a long period of time. The useful life of the Moji Cold Cell may be shortened however, depending on the manner in which it is stored and the type of climate in which you live.

How should I clean the Moji Cold Cell?
Moji Cold Cell can be spot cleaned with a damp cloth. However, allow the Moji Cold Cell to fully dry at room temperature before placing it back in the freezer.

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Moji Back Pain Relief System

Should I use the Moji Back Pain Relief System if I have circulation problems?
Individuals with cold sensitivities and other known circulatory issues should always consult their physician and read the warning labels before using Moji products.

Can my children use the Moji Back Pain Relief System?
The Moji Back Pain Relief System is sized to fit adults; however, it can be used on children. Consult a physician before using on children and never use on infants.

How do I size myself for the Moji Back Pain Relief System?
The best way to size yourself is to measure around your natural waist, at your belly button, using a standard tape measure. This Sizing Chart will guide you in determining your proper size. If you fall between two sizes, the Moji team recommends sizing up to the larger size.

The Moji Back Pain Relief System’s sizing chart only includes sizes up to a 46-inch waist. Do you have an XL size that fits a larger waist size?
We are currently developing an XL Moji Support Wrap that encompasses waist sizes from 47 inches to 55 inches. The XL Moji Support Wrap will be available for purchase in summer 2010.

How do I put on the Moji Back Pain Relief System?
Please see Moji Back Pain Relief System for instructions on how to put on the product. Slip hands into front pockets on each side of the Moji Support Wrap to control the compression.

How should I clean the components of the Moji Back Pain Relief System?
Moji Support Wrap may be hand washed with cold water. Hang dry for best results. The Moji Cold Cell can be spot cleaned with a damp cloth. Allow the Moji Cold Cell to fully dry before placing it in the freezer. The Moji Heat Cell can be spot cleaned with a damp cloth, mild soap, and water. Never submerge the Moji Heat Cell in water. Allow sufficient time for the Moji Heat Cell to fully dry before use.

Can I buy either heat or ice for my Moji Back Pain Relief System?
We offer the Moji Back Pain Relief System as a comprehensive approach to combating back pain. Therefore, it is not available as a separate hot or cold therapy system. We do, however, offer an additional Moji Heat Cell or Moji Cold Cell as a complementary purchase for $49.95 and the Moji Back Cell Combo for a 20% savings from individual cell prices.

Can I buy only the Moji Support Wrap?
No, we offer the Moji Back Pain Relief System as a complete and comprehensive system including a Moji Support Wrap, Moji Heat Cell, Moji Cold Cell and the Moji Real Pain, Real Advice DVD. If your Moji Support Wrap has been damaged or misplaced, please contact Moji Customer Service at (800) 593-2045, or customerservice@gomoji.com.

What kind of warranty do you offer for the Moji Back Pain Relief System?
For a full explanation of our warranties, returns, and exchanges policies, please click here.

Where can I find additional cautionary information about the Moji Back Pain Relief System?
For the complete Moji Back Pain Relief System warning label, please click here.

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Moji Cold Cell

How long should the Moji Cold Cell be in the freezer prior to use?
Typically, the Moji Cold Cell can refreeze in about 4 hours. Freezer temperatures, however, vary.

Below are some helpful tips to minimize recharge time.

Try to keep the Moji Cold Cell closer to the top of the freezer

Try not to cover the Moji Cold Cell with other packages

Store the Moji Cold Cell towards the back of the freezer

What should I do if my Moji Cold Cell feels too cold?
If the Moji Cold Cell looks frosty, or feels hard, keep it at room temperature for 5 - 10 minutes before using. If you experience redness or white patches which last for more than one hour after using the Moji Back Pain Relief System, discontinue use and consult your physician if the problem persists.

Below are some additional tips to help eliminate any discomfort or an uncomfortably cold sensation.

The Moji Cold Cell is designed to maintain its optimal cooling profile for 20 minutes of use, and should not be applied for more than 20 minutes at a time.

Never re-freeze your Moji Cold Cell until the grey surface fabric is dry to the touch. Freezing the Moji Cold Cell when wet will result in ice crystals forming on the surface of the cell, which can cause discomfort during the next use. Moji products are constructed with premium wicking sport fabric, which will dry quickly if left out after each use.

If your Moji Cold Cell is hard and/or inflexible, your freezer temperature is probably set below 0 degrees Fahrenheit. The Moji Cold Cell should be soft and pliable when removed from the freezer, allowing it to conform to your body. Check the temperature of your freezer as it may be set too cold. Typical freezers are set between 0-10 degrees Fahrenheit. If you can raise the temperature of your freezer without sacrificing other items, this may prevent your Moji Cold Cell from becoming too hard.

Wear Moji products over light clothing.

Contact Moji at 800-593-2045 and we will send you a free pre-cut piece of grey sport fabric to put between your skin and the Moji Cold Cell.

Is the gel in the Moji Cold Cell toxic?
The gel in the Moji Cold Cell is non-toxic. However, if the Moji Cold Cell is leaking, we recommend that it be discarded.

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Moji Heat Cell

Can I put the Moji Heat Cell directly on my skin?
Yes. Moji products have been designed to be comfortably and safely worn against your skin. However, you may still achieve the benefits of the Moji Heat Cell when worn over light clothing. Individuals with temperature sensitivities and other known circulatory issues should always consult their physician and read the warning labels before using Moji products.

How long does the Moji Heat Cell stay hot?
The Moji Heat Cell is designed to maintain its optimal heating profile for 20 minutes of use.

How long does it take for the Moji Heat Cell to recharge between uses?
Let the Moji Heat Cell sit at room temperature for 2-4 hours after use to fully recharge its moisture level before reheating. The recharge time will vary depending on climate.

Why do I need to wait between uses?
The Moji Heat Cell is designed to absorb moisture from the air and then release it when heated in the microwave. Failure to allow the Moji Heat Cell to recharge long enough after each use (i.e. continuous reheating) will result in reduced product efficacy.

What should I do if my Moji Heat Cell feels too hot?
If the Moji Heat Cell feels uncomfortably hot, remove the cell from your body and allow it to cool for 30 seconds and then reapply.

Below are some additional tips to determine the optimal heating protocol for your Moji Heat Cell.

Place the Moji Heat Cell in the center of your microwave and heat for 1 minute and 20 seconds; however, microwave temperatures and power settings may vary. Adjust either or both to determine the optimal heating protocol for your Moji Heat Cell.

If the Moji Heat Cell is too hot, set it aside and check back in 30 second intervals to see if it has cooled down enough to use safely.

If your Moji Heat Cell does not feel hot enough, heat for an additional 15-30 seconds in the microwave and test again. Repeat this process if necessary but NEVER EXCEED a total heating time of 2 minutes.

What should I do if the Moji Heat Cell does not feel hot enough?
If the Moji Heat Cell feels too cool, heat for an additional 15-30 seconds in the microwave and test again. Repeat this process if necessary but NEVER EXCEED a total heating time of 2 minutes.

Where should I store the Moji Heat Cell when it is not in use?
When not in use, we recommend that the Moji Heat Cell be stored in a clean and open area at room temperature for 2 – 4 hours between uses. Do not store the Moji Heat Cell in a plastic bag.

Can I freeze the Moji Heat Cell?
DO NOT FREEZE THE MOJI HEAT CELL. The Moji Heat Cell is designed only for moist heat therapy.

What is the Moji Heat Cell made of?
The Moji Heat Cell is made of non-toxic moisture-releasing silica beads, multi-layered insulation to keep the cell at its optimal heating profile longer, and Polartec Power Stretch fabric to provide comfort and flexibility.

How should I clean the Moji Heat Cell?
The Moji Heat Cell can be spot cleaned with a damp cloth, mild soap, and water. Never submerge the Moji Heat Cell in water. Allow sufficient time for the Moji Heat Cell to fully dry before use.

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Moji to Go

How does the Moji to Go work and how long will it keep the Moji Cold Cell cold?
Constructed with a stainless steel shell and high-tech insulation, combined with the proprietary-formulated Moji Ice Sticks, Moji to Go keeps the Moji Cold Cell at its freezer-cold temperature for 4-6 hours. The Moji Ice Sticks should be fully frozen and inserted into the container for the Moji to Go to work effectively and transport the Moji Cold Cell at its optimal cooling profile for 4-6 hours.

Do I need to put the entire Moji to Go container in the freezer?
No. Only the Moji Ice Sticks need to be placed in the freezer. Placing the Moji to Go container in the freezer will not lengthen the effective transport time of the Moji Cold Cell. Allow the Moji Ice Sticks to freeze completely before inserting them, along with the Moji Cold Cell, into the Moji to Go container.

How long do I need to freeze the Moji Ice Sticks?
Moji Ice Sticks should be fully frozen in approximately 12-24 hours. However, freezer temperatures and freezing times may vary.

Below are some helpful tips to minimize recharge time.

Try to keep the Moji Ice Sticks closer to the top of the freezer

Try not to cover the Moji Ice Sticks with other packages

Store the Moji Ice Sticks towards the back of the freezer

What should I do if a Moji Ice Stick leaks?
The Moji Ice Sticks are non-toxic. However, we recommend that you thoroughly rinse any areas that come in contact with the liquid. Leaking Moji Ice Sticks should be discarded.

How many Moji Ice Sticks do I need to use?
To achieve maximum effectiveness, Moji to Go is designed to work with two Moji Ice Sticks.

How do I know if the Moji Ice Sticks are recharged and ready to go?
The Moji Ice Sticks should be solid to achieve the best results. While they can be used if not completely solid, this will reduce the length of time that Moji Cold Cell will maintain its ideal temperature in the Moji to Go.

Can I put the Moji Cold Cell in a cooler instead of in the Moji to Go?
No. The Moji Cold Cell was not designed to be transported in a cooler. Moji to Go was created to keep the Moji Cold Cell at its optimal cooling profile for 4-6 hours out of the freezer for icing on the go.

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Moist Heat Therapy

What are the benefits of moist heat therapy?
Moist heat therapy is one of the simplest, safest, and most effective self-care techniques for injury, pain, or discomfort in muscles and joints. Moist heat can be used to relieve stiffness, improve circulation, and ease muscle pain and soreness. For additional information about when to use heat and when to use ice, please visit the Moji educational article, Heat vs. Ice on our website.

Is moist heat safe for everyone?
Moist heat therapy is one of the most widely used treatments for pain and injuries and is very safe when used within the recommended treatment time and temperature range. Moji engineers products that maintain an optimal heating level to ensure that your moist heat treatment is safe and effective. However, individuals with temperature sensitivities and other known circulatory issues should consult their physician and read the warning labels before using Moji products.

For how long should I use moist heat?
Sports medicine doctors and physical therapists recommend that patients heat for up to 20 minutes. The Moji Heat Cell is designed to maintain its optimal heating profile for 20 minutes of use.

When should I use moist heat therapy?
If you have a chronic injury, moist heat therapy can relieve pain and stiffness and improve circulation at any time. Moist heat therapy can also be used before exercise or activity to warm up and prepare your muscles for movement. If you’ve experienced an acute injury however, apply cold therapy and do NOT use moist heat therapy.

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Cold Therapy

What are the benefits of icing/cold compression therapy?
Ice therapy is one of the simplest, safest, and most effective self-care techniques for injury, pain, or discomfort in muscles and joints. Cold therapy decreases swelling and inflammation, speeds recovery time, and provides pain relief for acute injuries (those occurring within 48 hours). For additional information on when to use heat and when to use ice, please visit the Moji educational article, Heat vs. Ice on our website.

Is icing safe for everyone?
Ice therapy is one of the most widely used treatments for pain and injuries and is very safe when used within the recommended treatment time and temperature range. Moji engineers products that maintain an optimal cooling level to ensure that your icing treatment is safe and effective. However, individuals with temperature sensitivities and other known circulatory issues should consult their physician and read the warning labels before using Moji products.

For how long should I ice?
Sports medicine doctors and physical therapists recommend that patients ice for up to 20 minutes, and the Moji Cold Cell is designed to maintain its optimal cooling profile for 20 minutes of use. Moji recommends following a "20-minutes on/one-hour off" protocol with Moji products.

Is it important to use Moji cold therapy products even if I haven't been injured?
Yes! Using Moji cold therapy products is critical for reducing inflammation post-exercise and allowing your body to recover to its pre-exercise condition. Exercise stresses joints in ways that are not always immediately noticeable. Using Moji cold therapy products on a regular basis serves as a healthy best practice for recovery that can prevent aches and pains from becoming bothersome.

How often should I use Moji?
If you have sustained an acute injury it is important to ice for up to 20 minutes several times a day. If you have a chronic injury or you are icing for prevention or recovery, then ice for up to 20 minutes at the completion of each exercise session. Remember to wait at least 1 hour between icing sessions.

Do you recommend different icing and recovery protocols for different ages?
Icing is helpful for reducing inflammation, swelling, and pain for people of all ages. The recommended 20-minute protocol applies equally to most age groups. However, parents should consult a physician before treating young children. Moji products should never be used on infants.

Is it important to use Moji cold therapy products immediately after exercising or can I use it later in the day?
While it is most beneficial to ice after a workout or activity, icing later in the day will also be effective.

Is there a danger in using Moji cold therapy products or other icing solutions too often?
Generally, there is no danger in icing if one follows the "20-minutes on/one-hour off" protocol. However, if the individual has any underlying medical conditions, he or she should consult a sports medicine physician.

Do I need to be immobilized while I ice?
No, immobilization is not necessary for routine icing; in fact, Moji products have been specially designed to allow you to ice on the go. However if an acute injury has occurred, the principle of RICE (Rest, Ice, Compression, and Elevation) should be utilized.

What is the difference between icing with Moji cold therapy products and taking anti-inflammatory medication such as Advil, Aspirin or Tylenol?
Icing is a natural way of applying cooling to an injury and reducing inflammation, swelling, and pain. While anti-inflammatory medication can be used to reduce pain and inflammation, icing does not require ingestion of medications. Studies have also shown the potential for adverse gastrointestinal and renal effects with the overuse of certain anti-inflammatory medications. Moji products are a natural and healthy solution.

Should I use Moji cold therapy products before I workout?
No, Moji cold therapy products should be used after exercise. Moji moist heat therapy products may be used before a workout or activity to warm up and prepare your muscles for movement.

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Moji Education

What is www.gomoji.com/education?
Moji created the Educational Library to share the latest information and advice on injury prevention, warm-up, recovery, pain relief, nutrition and other fitness-related topics. The library includes original content from Moji’s Team of Experts as well as Videos, Best of Web articles, exercise guides, and answers to user questions by Moji Experts in the Expert Opinion section.

Who contributes to www.gomoji.com/education?
The Moji Experts are a group of professionals that contribute regularly to the Interactive Library. This team of Moji Experts has dedicated their time and expertise to providing information to keep you active and pain-free through the prevention and treatment of injuries. The Educational Library also features the latest and most reliable information from the web. Moji combs the internet to ensure that the best, most reliable information and groundbreaking scientific research is available for our users directly from our site.

How can I submit articles for www.gomoji.com/education?
If you think you have found a website, article, or video that Moji should feature on its website, we encourage you to send it our way at Contact Us. Moji will review the article and contact the author or publication to ensure that proper credit is given.

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Purchasing Moji

Where can I purchase Moji products?
Moji products can be purchased directly from Moji via our website or over the phone, as well as in a select handful of retailers.

Online or Telephone Purchases

Can I buy Moji products online?
Yes, you can purchase Moji products directly from our website (Buy now!).

Can I buy Moji products over the phone?
Yes, you can order over the phone by calling Moji Customer Service at (800) 593-2045. Moji Customer Service hours are 9am – 5pm CST, Monday through Friday.

What methods of payment can I use?
Moji products can be purchased using Visa, MasterCard, Discover, and American Express.

Where will Moji products be shipped from?
All products ship from our fulfillment center in Chicago, IL.

When will my order be delivered?
Moji orders usually ship the same or next business day. If an order is placed by 1:00 p.m. CST, it usually ships the same day. If you prefer to receive your product sooner, you can expedite your shipping for a fee.

How long will it take for me to receive my Moji product?
The delivery time of your purchase depends on the shipping option you choose. Please refer to the shipping options below.

For Continental US Orders, Moji offers three shipping options:

Standard Ground Shipping (7-14 days)

Expedited Shipping (Guaranteed 6 days)

Rush 3-Day Shipping

Do you take international orders?
Yes, however as international shipments vary by country, we can only process international orders over the phone. Please call us at +1.800.593.2045 for more information or to place an international order. Moji Customer Service hours are 9am – 5pm CST, Monday through Friday.

How can I track my order?
You will receive an email when your order ships that will indicate when the package was sent and provide you with a tracking number.

Will my personal and credit card information be secured?
Moji uses order information for the sole purpose of order fulfillment and customer service. Moji uses 256-bit encryption to ensure your information is secure.

How can I contact Customer Service about my Moji purchases or products?
Should you have any questions with regard to your purchase experience or Moji products, please feel free to contact Moji Customer Service at (800) 593-2045, or customerservice@gomoji.com. Moji Customer Service hours are 9am – 5pm CST, Monday through Friday.

Do you offer any payment plan options?
For any orders that total $148 or higher, we offer two ways to pay.

Single payment of $149.97 with a FREE upgrade to Expedited Shipping (Guaranteed 5 days) for the Standard Shipping cost of $19.95 (Continental US Only)

Three easy payments of $49.99 with Standard Shipping (7-14 days) for $19.95

What benefits do I have from a single payment?
If you chose the single payment option, you will receive a FREE upgrade to guaranteed 6-day shipping at the standard shipping cost.

How does the multi-payment option work?
Your first payment is billed immediately upon purchase, which includes the first payment of $49.99, shipping costs and applicable taxes. The next two payments will follow 30 and 60 days after the initial billing date and include taxes if applicable.

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Retailers

Is Moji sold in stores?
Yes, Moji products are available at these select retail stores.

Can I sell Moji products in my store?
If you are interested in discussing retailing opportunities with a Moji representative, please contact us via the Partnering with Moji form.

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Partnering With Moji

Do you offer sponsorships for athletes / clubs?
Moji is sponsoring a limited number of athletes and clubs. If you’re looking for sponsorships for yourself or an organization, please use this Contact Us form and a member of the Moji team will respond to your inquiry.

With whom does Moji partner?
Moji currently partners with a variety of organizations and individuals who share our desire to keep people active and pain-free. Feel free to Contact Us if you want more information on partnerships.

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Warranties, Returns, Exchanges

Do Moji products have warranties?
Moji warrants its products for one year from the purchase date. If you would like to return a Moji product under its warranty terms, please contact Moji Customer Service at (800) 593-2045, or customerservice@gomoji.com.

What are Moji’s warranty terms?
Moji proudly offers a complete warranty against failure of its products for one full year from the date of purchase. Warranty is void if unit has not been used according to printed instructions, or if the heat or cold cell is damaged or shows evidence of overheating or misuse. If failure of Moji products should occur, contact Moji Customer Service at (800) 593-2045, or customerservice@gomoji.com, to return the defective product with proof of purchase.

What is Moji's return policy?
Moji offers a 100% satisfaction guarantee. If you are not satisfied with your Moji product, you can return your purchase up to 30 days from the purchase date. Returned products must be in like new condition and in the original packaging you received. Moji will provide a full refund for the original product price however shipping fees are nonrefundable. All return shipping charges are the responsibility of the customer. Please contact Moji Customer Service at (800) 593-2045, or customerservice@gomoji.com, to return Moji products.

What is Moji’s exchange policy?
Moji will gladly exchange an item on your Moji order and provide you with a pre-paid domestic shipping label to complete the exchange. Please contact Moji Customer Service at (800) 593-2045, or customerservice@gomoji.com, to exchange Moji products.

FAQs

Topics

Moji Knee

Moji Cold Cell

Moji Back Pain Relief System

Moji Cold Cell

Moji Heat Cell

Moji to Go

Moist Heat Therapy

Cold Therapy

Moji Education

Purchasing Moji

Online and Telephone Purchases

Retailers

Partnering with Moji

Company Information

Warranties, Returns, and Exchanges

Warnings

Moji Knee

Moji Back Pain Relief System

Moji Knee

Moji Cold Cell

Moji Back Pain Relief System

Moji Cold Cell

Moji Heat Cell

Moji to Go

Moist Heat Therapy

Cold Therapy

Moji Education

Purchasing Moji

Online or Telephone Purchases

Retailers

Partnering With Moji

Company Information

Warranties, Returns, Exchanges

Warnings

Moji Knee

Moji Back Pain Relief System

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